Clean Beauty That Actually Means Clean.
Born out of frustration with “greenwashed” beauty aisles, Hey Bella was created to make truly non-toxic, high-performing products accessible, curated, and beautiful.
FAQ
Hey Bella FAQ
Welcome to the Hey Bella FAQ section. Below are answers to the most common questions about our shipping, returns, exchanges, and more. If you don’t find what you’re looking for here, feel free to reach out to us directly at hello@shopheybella.com or call us at +1 714-924-8600.
About Hey Bella:
1. What is Hey Bella?
Hey Bella is a clean-beauty marketplace based in Orange County, CA. We curate safer skincare, body care, candles, and wellness essentials with a strict ingredient standard and transparent sourcing.
2. How do you choose brands for your shop?
We personally vet every brand for ingredient transparency, responsible sourcing, and cruelty-free practices. If a product contains questionable ingredients or synthetic fragrance, we pass.
3. Are your products cruelty-free or vegan?
Cruelty-free is a must for all brands we carry. Many products are also vegan—look for the “Vegan” filter or note on each product page.
4. Do you carry fragrance-free and sensitive-skin options?
Yes! Check out our Fragrance-Free Picks and Sensitive Skin collections for products without added fragrance and minimal ingredient decks.
SHOPPING & PRODUCTS
1. How can I shop by skin type or concern?
Use the filters on our collection pages or message us directly for personalized recommendations based on your goals or sensitivities.
2. How can I check ingredients?
Each product page lists full INCI ingredient lists. If you’re avoiding specific ingredients, contact us and we’ll recommend safe alternatives.
3. Do you offer samples or gift-with-purchase promotions?
We include samples when available and run occasional GWP events. Follow us on Instagram or join our email list for updates.
ORDERS & SHIPPING
1. Do you offer local pickup?
Yes! Choose Local Pickup at checkout. We’ll notify you by email or text when your order is ready.
2. When will my order ship?
Most orders ship within 1–2 business days. You’ll receive tracking info once it’s on the way.
3. What are your shipping rates?
We offer $8 flat-rate ground shipping on all U.S. orders and free shipping on orders over $95.
4. Do you ship internationally?
At this time, we primarily ship within the United States. For international requests, please contact us and we’ll do our best to help.
5. What is the cut-off time for same-day processing?
Orders placed before 4:00 PM (PST), Monday through Friday, will begin processing the same business day. Orders placed after the cut-off will be processed the next business day.
6. Do you offer returns or exchanges?
Yes! We gladly accept returns and exchanges within 14 days of delivery. Returned items must be in new, unused condition with original packaging.
7.. How do I return an item?
Email us at hello@shopheybella.com to process a return.
7. How long do refunds take?
Once we receive your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original form of payment.
8. Can I exchange an item instead of returning it?
Yes, we accept exchanges within the same 14-day window. Use the return label and indicate that you'd like an exchange when sending the item back. If your desired item is not in stock, we’ll issue a full refund instead.
9. What condition must items be in to qualify for a return?
To be eligible for a return or exchange, items must be in new condition—unused, unworn, and with original packaging and tags intact.
10. How can I contact customer support?
You can reach our friendly customer support team via:
- Email: hello@shopheybella.com
- Phone: +1 714-924-8600
- Live Chat: Available during office hours
- Office Hours: Monday–Friday, 9 AM to 5 PM PST
We’re here to make your experience smooth and enjoyable!
COMMUNITY AND EVENTS
1. Do you host in-person events or workshops?
Yes! We host seasonal pop-ups, founder demos, and clean-beauty education nights. Follow us on Instagram or join our email list for event dates.
2. How can I contact customer care?
Email us through the Contact page or send us a DM on Instagram. Include your order number for faster support.
Our Story: From the Kitchen to Clean Beauty
My journey started in the kitchen.
Growing up, everything in our home was made from scratch — slow meals, fresh ingredients, and a respect for where our food came from. I didn’t realize it then, but those moments shaped my love for mindful, intentional living.
Years later, in culinary school, that connection deepened. I learned about the importance of farm-to-table cooking — choosing ingredients grown with care, understanding their origins, and honoring how they nourish the body. That philosophy became second nature to me.
Then came motherhood.
During my first pregnancy, I became hyper-aware of every ingredient I was consuming — reading labels, researching, making sure everything that went in my body was safe.
And one day, it just hit me: shouldn’t I be just as careful about what goes on my body, too?
That realization changed everything.
I started examining the products I was using every day, from lotion to lipstick and was shocked by how many “clean” or “natural” products still contained questionable ingredients. As a former chef, I was used to understanding ingredient lists. But in beauty? It felt like a language designed to confuse.
So, I began digging deeper, studying formulations, researching ingredient sourcing, and discovering independent brands that actually aligned with my values. What began as a personal mission to detox my own routine evolved into a new passion: making truly non-toxic, high-performing beauty accessible to others.
That’s how Hey Bella was born.
Founded first as BellaBar in 2016, we started as a local clean and non-toxic beauty studio in Anaheim Hills. Over the years, our shelves and our mission grew. Today, Hey Bella has become a trusted marketplace for people who care deeply about what they put on their skin, with a promise that every single product has been personally vetted, tested, and loved before it ever reaches you.
Because I believe that choosing safer beauty shouldn’t be complicated — it should feel empowering, luxurious, and honest.