How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

At this time, we only ship within the United States. We’re a small business focused on ensuring fast, reliable shipping to our U.S. customers. We hope to expand internationally in the future—stay tuned!

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Email your order number at hello@shopheybella.com

What is your return policy?

Please check our return/refund/exchange policy here.

FAQ

Q: Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Welcome to the Hey Bella FAQ section. Below are answers to the most common questions about our shipping, returns, exchanges, and more. If you don’t find what you’re looking for here, feel free to reach out to us directly at hello@shopheybella.com or call us at +1 714-924-8600.

1. Where do you ship?

We currently ship to all locations within the United States. At this time, we do not offer international shipping.

2. How long does shipping take?

Orders are processed and shipped within 1–2 business days (Monday to Friday). Once shipped, transit times typically range between 3–7 business days, depending on your location.

3. What are the shipping charges?

Orders over $95: Free standard shipping
Orders under $95: Shipping charges are automatically applied at checkout based on your cart total.

4. What is the cut-off time for same-day processing?

Orders placed before 4:00 PM (PST), Monday through Friday, will begin processing the same business day. Orders placed after the cut-off will be processed the next business day.

5. Do you offer returns or exchanges?

Yes! We gladly accept returns and exchanges within 14 days of delivery. Returned items must be in new, unused condition with original packaging.

6. How do I return an item?

Returning an item is simple:

Use the prepaid return label included in your original package.
Mail the product back to our return address:

Hey Bella
6200 E Canyon Rim Road, Suite 104b
Anaheim, California, 92807
United States

There are no restocking charges.

7. How long do refunds take?

Once we receive your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original form of payment.

8. Can I exchange an item instead of returning it?

Yes, we accept exchanges within the same 14-day window. Use the return label and indicate that you'd like an exchange when sending the item back. If your desired item is not in stock, we’ll issue a full refund instead.